Virtual IT Group has been the trusted IT partner to Callaway Golf for nearly two decades, providing reliable, on-the-ground IT support that keeps operations running smoothly across Australia. From help desk support to cybersecurity alignment, this partnership continues to grow alongside Callaway’s expansion.
Outcomes snapshot
| What | Scope | When | Where | Result |
| Local IT support | Help desk, hardware, and devices | 20+ years | National | Seamless, dependable service across states |
| Security alignment | Global backup and DR compliance | Ongoing | Hybrid | Local adherence to global standards |
| Hardware management | Office, warehouse, and remote users | Ongoing | National | Reliable and optimised infrastructure |
| Remote enablement | Secure access for distributed teams | Ongoing | Australia-wide | Stable, secure connectivity and uptime |
| Partnership continuity | Advisory and IT management | 2004–2024 | Australia | 20+ year partnership with zero major issues |
A partnership built on local expertise
Callaway Golf, a subsidiary of a leading U.S. sports brand, needed local technical support to bridge the gap between its Australian operations and its global IT division.
“We signed on with Virtual IT Group nearly 20 years ago,” said Beau Turner, Finance Director at Callaway Golf. “We’ve grown a lot in that time, and they’ve grown with us – it’s one of our longest-running partnerships.”
Initially engaged to provide on-site support, Virtual IT Group quickly proved essential for maintaining operations across time zones. Their local expertise allowed them to respond to issues in real time while collaborating seamlessly with Callaway’s international IT team.
Day-to-day support that drives business continuity
The growth of the game, along with several acquisitions, has seen Callaway Golf double in size over the past five years. Today, more than 80 staff across Australia rely on Virtual IT Group’s services every day.
Virtual IT Group supports every aspect of Callaway’s local operations
Help desk support for every team member
Virtual IT Group provides a centralised help desk for Callaway’s Australian staff, delivering rapid resolution by phone or email. This responsive frontline support keeps sales, warehouse, and office operations running smoothly without internal downtime.
Hardware and infrastructure management
All devices across offices, warehouses, and remote locations are configured, maintained, and optimised by Virtual IT Group. Consistent lifecycle management ensures stable performance, fewer disruptions, and alignment with global hardware standards.
Security alignment with global policies
Working in step with Callaway’s U.S. security team, Virtual IT Group oversees backup, patching, and disaster recovery compliance. This ensures local systems mirror corporate policies while meeting Australian regulatory and connectivity requirements.
Remote enablement and mobility
From sales teams on the road to hybrid office staff, Virtual IT Group manages secure remote access and device control nationwide. Reliable connectivity and 24/7 monitoring keep users productive and data protected wherever they work.
“The on-the-ground support they offer is vital to our operations,” said Beau. “We just don’t have that breadth of knowledge in-house, so Virtual IT Group is able to play that role for us.”
Longevity built on trust and performance
While the daily support is invaluable, Beau says the real measure of success lies in the partnership’s consistency.
“It’s been incredibly beneficial having Virtual IT Group on our side to provide the IT expertise we need at a local level,” he said. “And we’ve never had any major issues, which is pretty rare in the IT world.”
From infrastructure upgrades to system migrations, Virtual IT Group has continuously adapted its services to meet Callaway’s evolving needs.
“Having a third-party partner is rare at Callaway,” Beau added. “Virtual IT Group has maintained our U.S. team’s confidence for 20 years — they know we can trust them with our systems and our business.”
Virtual IT Group – Cyber Ready, Future Secure.
Frequently asked questions
How long has Virtual IT Group supported Callaway Golf?
Virtual IT Group has partnered with Callaway Golf for 20+ years, providing dependable local IT support and seamless collaboration with global teams.
What services does Virtual IT Group provide to Callaway Golf?
Virtual IT Group delivers managed IT services including help desk support, hardware and network management, cybersecurity alignment, and remote access solutions.
How does Virtual IT Group collaborate with Callaway’s global IT function?
Virtual IT Group works closely with Callaway’s U.S.-based IT and security teams to ensure compliance with international standards while handling all local implementation and maintenance.
Why is local IT support important for global organisations?
Local support enables fast response times, on-site troubleshooting, and contextual understanding of regional requirements that global teams may not be equipped to address.
What makes this partnership successful after two decades?
The partnership’s success lies in Virtual IT Group’s adaptability, proactive service model, and consistent delivery of results over 20+ years of business and technological change.
Can Virtual IT Group support other multinational businesses in Australia?
Yes. Virtual IT Group provides managed IT and security services for global organisations across multiple industries, combining local expertise with enterprise-grade capabilities.
