Meet Our Team
Our team combines passion and
industry experience to provide you with
innovative solutions tailored to your
business needs
Bio
Maurice McCarthy
Chief Executive Officer
Maurice McCarthy brings over 20 years of experience in customer‑centric transformation across the telecommunications and technology sectors to his role as CEO of Virtual IT Group. He has built his career on anticipating evolving customer needs and delivering exceptional, future‑ready experiences. Maurice previously led major digital and AI‑driven transformation as Managing Director of Customer Success at Optus and held CEO and Regional CEO roles with Digicel Group across the South Pacific. Focused on innovation, customer value and long‑term resilience, Maurice is committed to ensuring every Virtual IT Group interaction reinforces trust and delivers reliable, secure outcomes for organisations across Australia and New Zealand.
Bio
Christian Pacheco
Founding Director
Christian Pacheco is the Founding Director of Virtual IT Group, where he continues to guide the company's vision, service innovation roadmap, and M&A strategy. A future‑focused leader, Christian has championed the integration of AI‑driven capabilities across Virtual IT Group's managed IT and cybersecurity offerings, strengthening efficiency, resilience, and client experience. His commitment to modernisation and strategic growth has played a pivotal role in shaping Virtual IT Group into a trusted technology partner for businesses navigating digital transformation. Combining entrepreneurial drive with deep industry expertise, Christian positions the organisation as a leader in intelligent, scalable managed IT and cybersecurity services.
Bio
Diana McFarlane
Chief Financial Officer
Diana McFarlane is a seasoned Senior Finance Leader with extensive experience in managing financial functions within high-growth digital infrastructure, ASX-listed, and investment management companies. As CFO at Virtual IT Group, Diana brings strong expertise in financial strategy, corporate governance, and compliance, with a proven track record of driving organisational growth and operational efficiency.
She is a trusted advisor to executive teams and boards, leveraging her deep technical accounting background and strategic insights to enable business success and mitigate risk. Diana is passionate about digital transformation and the development of high-performing finance teams that support scalable business growth.
Bio
Rob Banister
Chief Technology Officer
As Chief Technology Officer, Rob sets the strategic vision and technology direction for Virtual IT Group's managed IT and cybersecurity services, ensuring clients stay secure, scalable, and ahead of what's next. With more than 28 years in IT, he leads the delivery of cutting-edge infrastructure, advanced cloud environment, and robust cybersecurity and GRC frameworks designed to help organisations operate smarter, reduce risk, and achieve measurable outcomes.
Bio
Chris Troncone
General Manager Services
Bio
Stephen Burns
Chief Information Officer
Stephen is a results-driven CIO with over two decades of experience delivering innovative technology solutions to solve business challenges and create opportunities. With expertise in systems architecture, infrastructure management, and building high-performance teams, he excels in aligning technology with strategic goals. Stephen’s career spans industries such as finance, recruitment, education, and non-profits, where he has led transformative projects and fostered positive, high-performing cultures. At VITG, Stephen is dedicated to unlocking the potential of technology to drive success for businesses.
Bio
Jason Jarvis
Head of Commercial
Jason leads the commercial strategy at Virtual IT Group (VITG), driving impactful results through innovative IT solutions. He specialises in strategic relationships, go-to-market strategies, and managed security services. With a passion for delivering value to clients, Jason combines industry expertise and a results-driven approach to achieve business success.
Bio
John Lane
General Manager of Client Advisory
John Lane is a strategic and results-driven leader at VITG, focused on helping organisations align technology investments with business outcomes. With expertise in IT strategy, cloud solutions, and managed services, John helps organisations turn technology into a competitive advantage. His collaborative approach, deep industry knowledge, and focus on delivering measurable outcomes make him a trusted advisor to clients navigating complex technology challenges
Bio
Michelle Hamlyn
Head of Finance
With a strong background in accounting and financial management, Michelle plays a key role in supporting VITG’s professional and reliable service delivery. Her financial oversight and strategic insights ensure smooth operations, reinforcing VITG’s commitment to excellence.
Bio
Will Thomas
Principal Consultant
Will specialices in crafting innovative IT solutions that enhance productivity and safeguard critical business systems. His expertise spans server architecture, VMware ESX, IT infrastructure management, and data security. At VITG, Will is dedicated to empowering clients with tailored strategies that drive digital transformation and sustainable success.
Bio
Troy Garner
Head of Solutions
Troy combines technical expertise with a strong commitment to delivering exceptional customer outcomes. He has successfully designed and implemented complex IT solutions for government and corporate clients. Driven by a passion for innovation, Troy ensures every VITG customer receives tailored solutions that align with their unique business goals.
Bio
Jacob Merchant
Head of Professional Services
Jacob leads VITG’s Professional Services team with a focus on delivering tailored technology solutions and exceptional customer experiences. He specialises in managing complex projects, including cloud migrations, infrastructure upgrades, and network implementations, while driving operational efficiency and fostering collaboration. Jacob’s dedication to innovation and team leadership ensures VITG continues to exceed client expectations and achieve outstanding results.
Great IT
starts here
Ready to take the next step? Talk to our
team about how we can support your
business objectives with award-winning
IT support and services.
