Celsus Pty Ltd is the consortium that manages and maintains the Royal Adelaide Hospital (RHA), under a 30-year contract. The RHA is South Australia’s flagship hospital, providing complex clinical care to an estimated 85,000 inpatients and 400,000 outpatients annually. Healthcare systems are highly connected and data-rich, so to maintain seamless mobility and secure connectivity between national and international partners, Celsus relies on Virtual IT Group’s managed IT, cybersecurity, and cloud services.
Outcomes Snapshot
| What | Scope | When | Where | Result |
| Managed IT Support | End-user computing and service desk | Ongoing | National + onsite | Faster resolutions and consistent user experience |
| Cloud & Azure platform management | Account management and cloud services | Ongoing | Hybrid | Scalable, compliant access on the move |
| Cybersecurity & firewall | Policy, protection, and incident response | Ongoing | Core + edge | Reduced risk and faster incident handling |
| Mobility enablement | Secure work from anywhere | Ongoing | Field + partners | Reliable connectivity while mobile |
| Governance cadence | Transition to BAU support | Since 2017 → BAU | National | Smooth transition and stable long-term delivery |
Connecting securely in a mobile world
With teams and partners operating across Australia and abroad, Celsus required a secure, mobile-first IT environment to support daily operations and collaboration.
“The services provided by Virtual IT Group enable us to reliably connect and do business while on the move,” said Hassan Dawood, ICT Director.
This demanded a stable, scalable setup with strong security and 24/7 responsive end-user support.
The solution: unified IT, cloud, and cybersecurity support
Virtual IT Group implemented a comprehensive managed IT Support model encompassing:
- End-user IT support and service desk management.
- Internet and firewall configuration.
- Microsoft Azure account management and cloud services.
- Cybersecurity frameworks and incident response processes.
“Virtual IT Group supported us through the transition from the hospital build to business as usual,” Dawood explained.
The partnership gave Celsus predictable, high-performance IT operations aligned with strict governance requirements.
Cloud connectivity and Microsoft Azure management
By integrating Azure cloud services, Celsus achieved a hybrid environment that supports secure access for on-site and remote users.
The model ensures consistent connectivity, data integrity, and compliance with healthcare-grade standards.
Cloud scalability now enables the business to expand operations while maintaining control and oversight.
Security and incident management
Virtual IT Group’s cybersecurity and firewall management helps Celsus maintain a proactive defence posture.
Automated monitoring and rapid incident response reduce downtime and support a secure digital ecosystem across hospital operations.
Business mobility and continuity
Celsus’ workforce is now fully equipped to work securely from anywhere.
Service desk responsiveness, mobile device support, and multi-layered protection ensure uninterrupted productivity.
“Virtual IT Group’s services allow us to do business efficiently and effectively, while mobile and on the move,” Dawood said.
Results
Improved efficiency: day-to-day IT tasks are resolved faster with managed service desk coverage.
Enhanced security: continuous monitoring and clear escalation frameworks.
Operational flexibility: seamless work-from-anywhere capability.
Reliable governance: stability through the build-to-BAU transition period.
Frequently asked questions
Who is Celsus and what do they manage?
Celsus is the consortium that manages the Royal Adelaide Hospital (RHA)under a Public Private Partnership (PPP) 30-year contract.
What IT services does Virtual IT Group provide to Celsus?
End-user IT support, internet and firewall management, Microsoft Azure cloud administration and management, and cybersecurity oversight.
How does Virtual IT Group enable secure mobility for Celsus?
By combining cloud access, device management, and cybersecurity frameworks to support flexible, secure operations.
What changed from construction to business as usual?
Virtual IT Group ensured a seamless transition from hospital build phase to BAU, maintaining service continuity and performance.
How is incident management handled?
Through Virtual IT Group’s structured cybersecurity and IT management processes for quick detection and resolution.
What were the key results of this partnership?
Reliable mobile operations, responsive support, and a secure IT architecture for future growth.
Learn more about Virtual IT Group’s comprehensive managed IT and cybersecurity services designed for the healthcare sector here.
