Embraces Modern Workplace with M365 and Virtual IT Group
Marrakesh Apartments, a premier Gold Coast resort, partnered with Virtual IT Group to modernise its technology by moving from an outdated on-premises server to Microsoft 365. This cloud transformation empowers staff to manage operations from anywhere with an internet connection, simplifies its IT environment, and ensures greater reliability for both guests and daily business needs. In today’s world, businesses no longer need expensive, complex systems to stay competitive, Microsoft 365 offers a smarter, future-ready solution that streamlines processes, boosts productivity, and delivers the flexibility modern organisations demand.
| What | Scope | When | Where | Result |
| Microsoft 365 rollout | Migration from on-premises server | Aug 2022 | Gold Coast, QLD | Cloud access from anywhere; simpler operations |
| Server retirement | Removed ageing office server | 2022 | Onsite → cloud | Lower complexity, cost-effective setup |
| Day-to-day IT support | 24/7 0ne-stop IT support model | Ongoing | Resort operations | Faster resolutions; higher reliability |
| Remote work enablement | Work from any device/location | Ongoing | Hybrid | Staff can operate offsite with confidence |
| Leadership advocacy | Marrakesh Apartments Director | 2022 | Australia (QLD) | Positive user feedback on usability and trust |
Moving from legacy servers to cloud flexibility
Nestled on the Gold Coast, Marrakesh Apartments provides luxury accommodation and memorable guest experiences. As the business grew, their on-premises server became unreliable and difficult to maintain. Leadership wanted a modern, scalable solution that could match their high-end reputation while reducing stress on staff and operations.
“We have taken our business cloud-based; it allows us to run our business from anywhere with an internet connection,” said Stuart McMullan, Director at Marrakesh Apartments.
Virtual IT Group’s impact
Microsoft 365 migration to replace the office server
Virtual IT Group implemented Microsoft 365 to eliminate the legacy onsite server and standardise collaboration and file access in the cloud for resort teams.
Run the business from anywhere
Moving to the cloud lets staff manage operations from any internet-connected location, supporting flexible coverage across resort and offsite work.
Simpler, cost-effective setup for a growing resort
Centralising in Microsoft 365 reduced hardware maintenance and created a scalable, supportable platform for seasonal and long-term needs.
One-stop support and user confidence
With Virtual IT Group as a single technology partner, the team reports a more reliable setup and 24/7, faster IT help when required – backed by leadership endorsements.
Results and staff feedback
Since moving to Microsoft 365, Marrakesh Apartments has enjoyed a smoother, more efficient IT environment. Staff can now manage accommodation and hospitality bookings, and operations from anywhere, with fewer disruptions and a more consistent experience for both customers and staff.
“Our employees think the new solution is great. It’s user-friendly and high-tech,” said McMullan. “Using Virtual IT Group as our one-stop-shop for all things IT allows us to sleep knowing the equipment is reliable. I recommend Virtual IT Group for IT support and their range of technology.”
Frequently asked questions
Who is the client and where are they based?
Marrakesh Apartments, a luxury accommodation provider on the Gold Coast, QLD.
Why replace the office server?
It was ageing and unreliable; cloud migration simplified and stabilised operations.
What platform did Virtual IT Group implement?
Microsoft 365 for collaboration and file access in the cloud.
Can staff work remotely after the change?
Yes, leadership notes they can run the business from anywhere with internet access.
What changed for day-to-day IT?
A one-stop IT support model with quicker resolutions and higher reliability.
When was the Microsoft 365 migration project published?
August 2022
