How the National Aging Research Institute Improved IT Support with Virtual IT Group
The National Aging Research Institute (NARI) is Australia’s leading independent research organisation focused on aging. With a mission to create a world where older people are healthy, respected, and included, NARI is driven by purpose and values.
As a values-based organisation, NARI attracts professionals who are passionate about improving the lives of older Australians. But like many research institutes, managing internal IT systems was becoming a growing challenge.
“Engaging with Virtual IT Group (VITG) is more like an engagement in a partnership rather than with a managed service provider (MSP),” said Jessica Currie, Organisational Support Manager at NARI.
The IT Challenge: Disconnected Systems and Limited Support
“Previously, our IT setup felt disjointed; it added a layer of complexity to everyone’s job, and it was difficult to get IT support,” says Jessica Currie.
The lack of a cohesive IT strategy was impacting productivity and creating frustration across the organisation.
The Solution: Partnering with Virtual IT Group for Managed IT Services
To address these challenges, NARI partnered with Virtual IT Group to manage its IT infrastructure and provide ongoing support.
Curry explained, “We engaged Virtual IT Group to take over the management of our technology and provide IT support to our team. The nature of the engagement is a valued partnership, enabling us to focus on the core business of our organisation.”
The Results: Reliable IT Support and a Trusted Technology
Since partnering with Virtual IT Group, NARI has experienced a significant improvement in IT performance and staff satisfaction.
“Virtual IT Group has been great. Our experience has been rewarding and collaborative with benefits to both sides. It allows us to get on with what we do best while leaving the technical side to the experts, who are also great at communicating complex IT matters in a way that we can understand.
She added, Our team appreciates knowing that when they need help, Vïrtual IT Group is always there.”
Why Research Institutes Choose Virtual IT Group
Virtual IT Group specialises in managed IT support services for research organisations, offering tailored solutions that reduce complexity, improve system reliability, and enhance user experience. Whether you’re a non-profit, academic institution, or research body, we provides the 24/7 IT support you need to stay focused on your mission.
