Modern Managed Services (MMS)

MMS is our next-generation managed IT Support service designed to help organisations remain secure, resilient and ready for what’s next.

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Modern Managed Services

IT That Works. Security That Stays Strong.

Most managed services keep systems running. Few actively maintain the security configurations that protect your organisation when an attack occurs.

Modern Managed Services closes that gap, continuously managing and validating your security posture alongside your everyday IT operations. Guided by Essential Eight priorities, MMS helps ensure Microsoft 365, endpoints, access controls and critical security settings remain aligned to a defined standard as your business evolves.

With predictable per-user pricing, quarterly security and compliance reviews, and optional Managed Detection & Response, it’s delivered by the same team, so you get more than operational support. You get evidence, assurance and a clear view of risk.

Keep the business running. Keep your security moving forward.

For added protection, combine Modern Managed Services (MMS) with our Managed Detection and Response (MDR) service, giving you around-the-clock monitoring of your IT environment by a dedicated Security Operations Centre (SOC).

What You Can Expect With MMS

Structured 

A backlog you build Together 

We run discovery across your environment and add our recommendations alongside your priorities. Everything’s sized and prioritised together, so you get proactive input from engineers who know your environment, not just reactive execution of what you ask for.

Predictable 

One team, one monthly Allocation 

Focus on your core business knowing your IT systems are being well looked after, with managed IT support. Free your team up to focus on strategic initiatives and growth, with the confidence your IT will continue to be maintained, protected, and updated – keeping your data and reputation safe.

Visible 

Progress you can show Leadership 

Shared workstream boards, sprint showcases, and monthly reporting give a clear done, doing, and next view at all times, a concrete, data-backed answer when a GM, CFO, or board asks what IT delivered this quarter.

What we deliver

VITG | A partner that really knows your business
A partner that really knows your business

We provide a proactive service delivery, not just a reactive ticket resolution. You'll receive monthly reporting and quarterly reviews focusing on where your business is heading, and not just what broke. 

VITG | One team, one platform
One team, one platform

Benefit from having only one point of accountability across all users, devices, infrastructure, and security configuration.

VITG | New starters hit the ground running
New starters hit the ground running

Onboard new team members in minutes with secure configuration applied automatically and offboard them securely when they leave. 

VITG | Leave the management of devices to us
Leave the management of devices to us 

Procurement, configuration, patching, warranty, and secure disposal are all handled on your behalf, so your team never have to touch a device lifecycle again.

VITG | M365 secured & kept that way
M365 secured & kept that way 

Security posture management ensures M365 and Entra ID settings are maintained to a defined standard. Not just switched on at the defaults and then forgotten.

VITG | Help arrives fast & with context
Help arrives fast & with context

AI-assisted triage gets users moving quickly and escalations reach engineers who are already familiar with your environment. 

Modern Managed Services Tiers

Professional

Secure-by-design IT management

  • 8×5 support
  • User & Device Support
  • Third-party Application Patching
  • M365 Platform Management
  • Microsoft 365 Backup
  • Microsoft 365 Security Posture Management
  • Microsoft Infrastructure Management
  • Server Management
  • Server Backup
  • Network Management
  • Monthly Reporting
Business

Proactive risk management across your entire environment

  • Everything in Professional; &
  • 24×7 support
  • Application Allowlisting
  • Vulnerability Remediation for Endpoints
  • Enhanced Service Delivery Management
  • Branded User Portal
  • Monthly review meetings
Premium

Tailored packages adopted to your business needs

  • Tailored IT, Security & Digital services built around business needs
  • Fusion Teams & Co-Managed
  • Dedicated Nucleus Teams

Supporting
businesses of
all sizes

Small

Get access to a qualified, full-service IT team – without having to hire them. A complete outsourced resource to help your business function and grow.

Medium

Support business growth through proactive IT management. An outsourced IT team allows you to focus on your business without having to worry about IT.

Enterprise

Increase your IT capacity and compliment internal resources with immediate access to specialised expertise and customised IT management when you need it.

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Get started with Managed IT Support

For more information on our Managed
IT Services or to start the conversation
about your IT support needs, get in
touch.