The Commons Launches New Co‑Working Space Backed by Virtual IT Group
The Commons, a premium flexible workspace provider, has grown rapidly since opening its first co‑working space in Collingwood, Melbourne in January 2016. In just six years, the team has expanded to 11 locations across Melbourne and Sydney, creating beautifully designed spaces where businesses can thrive.
Linda Fountain, Executive Assistant at The Commons shared, “Our aim is to bring people together in a shared working environment, providing a space to make meaningful connections at work and that people love to come to work in.”
She continues, “Virtual IT Group has worked with us on opening the majority of our co-working spaces and has been great every time. They really care and take the time to understand and educate us to make sure we know why something is happening.”
| What | Scope | When | Where | Result |
|---|---|---|---|---|
| Launch of new Surry Hills flexible workspace | Full technology deployment including networking, connectivity, and systems setup | Prior to scheduled co-working space opening date | Surry Hills, NSW | Flexible workspace opened on time with seamless technology operations |
| Delivery of fast, reliable Wi‑Fi | High‑performance connectivity across all co‑working areas | Throughout project rollout | All The Commons locations, including Surry Hills | Consistent, dependable Wi‑Fi for members and staff |
| Custom ticketing system | Centralised IT support system with site‑wide visibility | Implemented during the multi‑site partnership | Across all The Commons co-working sites | Improved support efficiency and faster issue resolution |
| Staff troubleshooting enablement | Training on first‑level troubleshooting and system awareness | Ongoing as teams expand | All locations, Australia | Improved internal capability, reducing simple support requests |
| Flexible project delivery | Adaptive scheduling and after‑hours work to meet deadlines | During construction delays | Surry Hills project site | Space opened on schedule despite builder delays |
The Challenge
As The Commons scaled, they needed a technology partner able to support constant growth.
Linda explained, “We are growing rapidly, and Virtual IT Group has supported us through that growth. Surry Hills in NSW is our latest workspace, and I’m sure we will be creating more with Virtual IT Group in the future.”
The Commons also needed reliable, high‑performance Wi‑Fi is critical to enable the business to handle increasing data demands and to power applications through enhanced network capacity and bandwidth.
Linda said, “As a co-working space, one of our biggest priorities is that our clients have fast, reliable Wi-Fi. Virtual IT Group has delivered this for us across all our locations, including this new one in Surry Hills, NSW.”
The Solution
Virtual IT Group provided ongoing managed IT support through a long-term partnership.
Linda said, “The Commons has a great relationship with Virtual IT Group. We have a custom ticketing system setup and have full visibility across all sites. Virtual IT Group has been great at teaching us initial troubleshooting steps, so we can sometimes help ourselves with the easy stuff.
We have new staff starting all the time with our growth, and Virtual IT Group has been great at supporting us with the constant growth.
There were major delays with builders, but Virtual IT Group was able to be flexible, working during and after hours to ensure we opened our new space on our scheduled date.”
The Results
Linda confirmed, “Our Surry Hills co-working space is open and operating. The technology running the office is set up and works seamlessly.
Virtual IT Group’s IT services have well and truly exceeded our expectations.”
FAQ — The Commons & Virtual IT Group Partnership
What was the main goal of The Commons in opening new co-working spaces?
The Commons aimed to create premium shared co-working environments where people can connect and enjoy coming to work.
Why did The Commons partner with Virtual IT Group?
They needed a reliable IT support partner with deep understanding, responsiveness, and the ability to support rapid expansion.
What challenges arose during the Surry Hills project?
Construction delays required Virtual IT Group to work flexibly with The Commons, including after hours, to meet its scheduled opening date.
How does Virtual IT Group support The Commons long-term?
Through a custom IT help desk ticketing system, ongoing troubleshooting training, and scalable IT support across all locations in Australia.
What were the results of the collaboration?
A seamless technology setup, successful flexible workspace launch, and IT services and help desk support that exceeded expectations.
