Powering the National Communications Museum with Managed IT Services
Outcomes snapshot
| What | Scope | When | Where | Result |
| Managed IT Support | Network, endpoints, and displays | 2018–ongoing | Melbourne | Reliable systems powering interactive experiences |
| Wi-Fi mapping | Connectivity across complex layout | 2024 launch | Multi-room museum | Strong, consistent coverage for all exhibits |
| Managed cloud and data security | Backup and disaster recovery | Project phase | Cloud + on-site | Secure archives and operational data |
| Hardware support | Integration of vintage and modern devices | Ongoing | Exhibit areas | Seamless functionality across legacy tech |
| Cybersecurity and support | 24/7 service and maintenance | Ongoing | Hybrid | Risk mitigation and operational continuity |
A Melbourne museum is born
Opening in September 2024, the National Communications Museum showcases the evolution of communication in Australia, from First Nations storytelling to digital platforms like TikTok.
The museum’s vision: blend history with hands-on interaction. To bring that vision to life, it needed robust IT infrastructure that could manage modern hardware, vintage equipment, and high visitor traffic without compromise.
Establishing a technology-first approach
NCM’s partnership with Virtual IT Group began in 2018 with foundational managed IT services.
During the COVID-19 pandemic, that relationship became critical as the museum adapted its operations and prepared to go public.
“Virtual IT Group’s support allowed us to pivot quickly during the pandemic. They became part of our team, helping us navigate unprecedented challenges,” said Anna Prenc, Co-CEO.
Overcoming unique challenges
Developing a technology-driven museum presented distinct hurdles:
- Complex layout – Required precise Wi-Fi mapping for uninterrupted connectivity.
- Vintage integration – Legacy technology systems needed specialised support to remain functional.
- Rapid timelines – Virtual IT Group delivered high-quality outcomes under tight deadlines.
- Creative problem-solving – Every challenge was met with a proactive, solution-first mindset.
“Virtual IT Group’s approach was always, ‘Let’s find a solution”, Prenc recalled.
Services and solutions delivered
Virtual IT Group implemented a fully managed IT services model tailored to NCM’s hybrid needs:
- Continuous IT support and cybersecurity protocols for public environments.
- Cloud management and backup strategies for digital archives.
- Project management to ensure timely delivery across multiple stakeholders.
“Having the Virtual IT Group team on standby was a huge relief,” said Prenc.
“Their expertise with both modern and vintage systems meant we could focus on the visitor experience.”
The core capabilities behind the National Communications Museum’s connected experience
Intelligent infrastructure and network design
Virtual IT Group mapped and implemented a Wi-Fi network across the museum’s complex layout, ensuring strong, consistent connectivity for every interactive zone and exhibit area.
Integration of legacy and modern systems
Specialised hardware support enabled vintage communications equipment to operate alongside modern digital interfaces, creating a seamless bridge between historical artefacts and today’s technology.
Scalable and secure IT environment
A hybrid infrastructure combining cloud backups and on-site systems provided reliability, disaster recovery, and long-term scalability to support future exhibits and digital growth.
Continuous monitoring and managed support
Virtual IT Group’s 24/7 service desk and proactive monitoring model safeguard uptime, manage risks, and ensure all museum systems remain optimised during public operations and special events.
Outcomes and benefits
- Enhanced visitor engagement – Interactive displays now connect historical and digital eras.
- Operational efficiency – NCM’s team can focus on creative programming rather than IT maintenance.
- Strong IT foundation – Secure, scalable cloud-based systems support future exhibits.
- Ongoing innovation – Collaboration continues through new initiatives and educational programs.
“Having a strong foundation means we can innovate without hesitation,” Prenc said.
Future outlook
“Our partnership with Virtual IT Group reflects our vision to inspire the next generation of communicators,” Prenc noted.
“Together, we’re preserving the past while building Australia’s digital future.”
Frequently asked questions
How did Virtual IT Group support the National Communications Museum (NCM) at launch?
By delivering managed IT services, Wi-Fi mapping, and integration support, Virtual IT Group enabled the museum to open with stable, secure technology from day one.
Why does a museum need managed IT services?
Modern museums rely on connected exhibits, digital ticketing, and secure networks. Managed IT services ensure uptime, data protection, and cost efficiency.
How were vintage technologies integrated into the museum experience?
Virtual IT Group provided hardware configuration and maintenance for legacy devices, ensuring both historical accuracy and usability.
What cybersecurity measures were implemented?
Security layers included endpoint protection, access control, and disaster recovery planning to safeguard museum data and archives.
Can this IT framework be applied to other cultural institutions?
Yes. The same model supports scalability and adaptability for galleries, libraries, and not-for-profit organisations.
What’s next for the partnership?
The museum and Virtual IT Group plan to extend their collaboration into education programs and interactive workshops.
Looking to improve your operations and offering with IT and cyber security support that meets your sector, business stage and budget? Virtual IT Group can help.
