Zero Trust 24/7 Detection & Response (ZDR) Service

Zero Trust Detection & Response (ZDR) combine Zscaler's cloud-native platform with 24/7 SOC operations and Zscaler Aces-certified engineering. You get the security outcome. We handle the complexity. 

Book a no-obligation security assessment with our Zero Trust team. We’ll assess your current posture, identify your visibility gaps, and show you exactly what ZDR would look like in your environment.

Traditional Network Security is Failing. 

Traditional network security was built on assumptions that no longer hold.  If your people work remotely, use SaaS applications, or access data from outside the office, your perimeter-based security model has already failed, whether you've realised it or not.  

In addition, your organisation faces enterprise-level threats. But you don't have an enterprise security team. Ransomware groups, nation-state actors, and supply chain compromises don't filter their targets by company size. A 150-person organisation faces the same threat actors as a 15,000-person bank. The difference? The bank has a dedicated SOC, full-time security engineers, and seven-figure security budgets. 

Most organisations have invested in endpoint protection because it's accessible, well-understood, and addresses an obvious need. Some have added identity monitoring, particularly in regulated industries where it's become a compliance requirement. But network-layer visibility, where command and control traffic flows, where lateral movement occurs, where data exfiltration happens, is almost universally missing. And even where security tools exist, very few organisations have genuine 24/7 detection and response capability. The tools are there. The people to operate them aren't. ZDR closes both gaps, the missing network layer and the operational capability to actually run it. 

Security as an Outcome. Not another platform to manage. 

Zero Trust Detection & Response is built on three guiding principles. Every decision we’ve made, from platform selection to service design to pricing, flows from these.

ACSC Essential Eight Assessments
Accessible
  • Enterprise-grade Zero Trust that's actually deployable at your scale.
  • Per-user monthly pricing. No massive upfront investment.
  • No internal security team required.
  • Designed for 50–300 user organisations, not retrofitted from enterprise. 
Cybersecurity Questionnaires
Operational 
  • 24/7 SOC monitoring and threat response built in, not bolted on.
  • Zscaler Aces-certified engineers manage deployment, policy tuning, and continuous platform optimisation.
  • Your security actually gets run properly, not just licensed and left.
Cybersecurity Questionnaires
Effective
  • Real-time threat detection with blocking at the network layer.
  • Australia and New Zealand-specific threat intelligence from CERT NZ, FMA, and Malware Free Networks.
  • Complete visibility across endpoints, identity, and network, catching threats that single-layer security approaches miss.

How We Operate

Your Security With ZDR

Initial Consultation

24/7 Security Operations Centre (SOC)

Our Security Command Centre monitors your platform around the clock. Predefined alerts trigger immediate response for botnet callbacks, malware detection, and suspicious activity. Not a ticket queue, a dedicated Australia and New Zealand-based security division with consistent context and expertise acting as an extension of your business.

Managed Not for Profit IT support

Zscaler Aces Engineering

Your platform is managed by engineers holding Zscaler’s highest certification. Aces is an exclusive technical partner community representing a tiny fraction of the global ecosystem, with privileged access to Zscaler product teams, early feature releases, and advanced training. You benefit from expertise that standard partners simply can’t provide.

Implementation

Continuous Optimisation

Security isn’t set-and-forget. Quarterly reviews assess your posture against evolving threats. Policy tuning adapts to new attack vectors. AUSNZ-specific threat intelligence from CERT NZ, FMA, and Malware Free Networks blocks regional threats before they reach you. Your security improves over time, automatically.

ZDR Essentials Packages

Both ZDR packages below include 24/7 SOC monitoring, curated Australia and New Zealand threat intelligence, quarterly platform reviews, and continuous optimisation by Zscaler Aces-certified engineers.

Secure Internet Access

Cloud-delivered protection for all internet and SaaS traffic. Replace legacy web gateways with real-time threat prevention.

What We Do for You

  • Inspect all internet & SaaS traffic in real time — including encrypted SSL/TLS
  • Block malware, ransomware, and phishing before they reach your users
  • Enforce acceptable use policies with cloud firewall and URL filtering
  • Isolate suspicious content in secure browser sessions
  • Cloud sandbox analysis for unknown files and threats

Why It Matters

  • Threats are stopped at the source rather than cleaned up after infections
  • Consistent protection whether users are in the office, at home, or on the road
  • Managed Windows and macOS device coverage via Zscaler Client Connector
Zero Trust Access

Everything in Secure Internet Access, plus direct user-to-application access that eliminates VPN infrastructure entirely. 

What We Do for You  

  • Everything in Secure Internet Access, plus  
  • Make your private applications invisible to the internet and unauthorised users  
  • Direct, encrypted user-to-application connections. No broad network access  
  • Protect up to 10 application segments with granular access controls  
  • Device posture checks validate endpoint security before granting access  
  • High-availability application connectors at one site (2× VM pairs)  

Why It Matters  

  • Attackers can't target what they can't see, applications are invisible on the open internet  
  • Compromised credentials don't enable lateral movement, users never touch the network  
  • Eliminate VPN infrastructure, capacity planning, and "VPN is slow" support tickets 

Stop managing your security gap. Start closing it.

Book a no-obligation security assessment with our Zero Trust team. We’ll assess your current posture, identify your visibility gaps, and show you exactly what ZDR would look like in your environment.