How Good Shepherd Australia Uses VITG to Enhance Their IT Services
Good Shepherd provides critical support services to women, girls, and families experiencing hardship. Their safety, financial, and support services are an essential part of the Australian community, ensuring some of our most vulnerable people have an opportunity to feel safe.
In 2023, Good Shepherd is celebrating 160 years of operation.
“We support women and children in unsafe situations from the very beginning, empowering them and providing them with the resources to start a new life. Additionally, we offer interest-free loans to those in need, for things like purchasing a car, recovering from a bushfire, or accessing government rebates. People work for us because of our mission—our mission is important, and everyone who works with Good Shepherd is passionate about delivering that mission,” says Scott Hamilton, IT Services Manager.
“VITG has been a partner of Good Shepherd for over 10 years now, and has seen Good Shepherd grow from a small business to where we are now with 400+ team members.” Scott Hamilton, IT Services Manager
The Challenge
“Good Shepherd has a team of over 400 staff, and providing hands-on IT support for everyone can be a challenge for a business of our size.
Additionally, having access to resources with varied IT skill sets is something every business can benefit from, particularly when it comes to knowing the latest trends in business technology,” says Hamilton.
The Solution
“VITG has been a partner of Good Shepherd for over 10 years. We use VITG primarily as a Managed IT Service provider, utilizing their IT support service across our business.
Additionally, we have engaged with VITG’s vCIO service, which helps us understand what we need to do strategically, build a strong foundation, implement best practices, and create IT policies. Our vCIO helps us keep focus and steer things when we get caught up in the day-to-day,” says Hamilton.
The Results
“VITG is a one-stop shop for IT; they can run your entire IT department, so you don’t have to worry about everything. The Account Management structure at VITG has been great, and having access to a sounding board with our Account Manager and vCIO for external perspectives on tenders and decisions we’re making is priceless,” says Hamilton.