How Richmond Wheel & Castor Moved to VITG for Their IT Support
Richmond Wheel and Castor Co is a family-owned business that, for 64 years, has been designing, manufacturing, and supplying industrial wheels, rollers, castors, and materials handling equipment. They are located across Australia and New Zealand.
“VITG has improved our server performance, provided excellent IT support, and helped us build an IT strategy. Simon Healey, Chief Operating Officer
The Challenge
With a strong desire for digital transformation and a requirement for strategic and diverse IT support, Richmond Wheel and Castor sought IT support and management from VITG.
The Solution
Richmond Wheel and Castor signed up for VITG’s managed IT support to handle their day-to-day IT support queries. They then signed up for VITG’s vCIO services to provide direction for their digital transformation aspirations and develop a technology strategy for their business.
Additionally, VITG has helped manage their cybersecurity services and IT server and networking equipment.
The Results
“Our experience with VITG has been excellent. Our employees are satisfied with the level of service they provide, and we find the engagement tailored, proactive, and flexible. VITG provides a good level of customer service and account management,” says Healey.
