Managed
IT Support

Ongoing, full-service IT support delivered by Australia’s leading Managed IT Support Service Provider

Fill the form for a no obligation chat about your IT needs and goals.

Today, technology plays a pivotal role in the daily
operations of businesses across Australia. As the
capabilities of technology grow, so do the
challenges of managing it.

From IT support for your team to cyber security services for your business and
everything in between, the IT needs of Australian businesses are expanding rapidly.

Engaging a managed IT service provider like VITG gives you access to extra resources
and a wide range of expertise on a 24/7 basis. This ensures you always have the level
of IT support needed to maintain operations and remain competitive. We take the time
to understand your business first, so you can use technology to its full potential
and know that you have the best IT services available to support your business goals.

Benefit from comprehensive, customised
managed IT services support

Expertise at
your fingertips

Put the management of your technology stack in the hands of the experts. With 24/7 managed IT services support, issues are resolved in no time – keeping your downtime to a minimum, and productivity to a maximum.

Peace of mind

Focus on your core business knowing your IT systems are being well looked after, with managed IT support. Free your team up to focus on strategic initiatives and growth, with the confidence your IT will continue to be maintained, protected, and updated – keeping your data and reputation safe.

Agility &
flexibility

The IT landscape changes fast. Our managed IT services grow with you – new technologies can be swiftly deployed and services adjusted to match your business requirements, so you’re always at the forefront of the latest tech trends and your business is well-positioned for the future.

What we deliver

Support

Get 24/7 access to
qualified technicians
via the VITG service
desk.

Management

Provide employees access to the right IT applications, services and equipment, when they need it.

Maintenance

Ensure your IT infrastructure and applications are up to date and running optimally with ongoing maintenance.

Monitoring

We proactively monitor, identify and remediate potential issues before they impact your users.

Security

We implement system tools, controls and policies to protect your IT data and infrastructure from unauthorised access.

Reporting

Receive monthly management reports for visibility over your IT infrastructure performance against agreed KPI’s.

IT Roadmap

Regular reviews of your network, applications and systems, to set the IT roadmap and strategy for your business.

Client account manager

Ensure our services are meeting your expectations with access to an account manager dedicated to your business.

Supporting
businesses of
all sizes

Small

Get access to a qualified, full-service IT team – without having to hire them. A complete outsourced resource to help your business function and grow.

Medium

Support business growth through proactive IT management. An outsourced IT team allows you to focus on your business without having to worry about IT.

Enterprise

Increase your IT capacity and compliment internal resources with immediate access to specialised expertise and customised IT management when you need it.

Customer stories

Partners & Vendors

FAQ’s

Managed IT Services involve outsourcing the management and maintenance of an organisation’s IT infrastructure to a third-party provider, ensuring optimal performance and security.

Traditional IT support often follows a reactive “break-fix” model, where issues are resolved only after they emerge. Managed IT Services, however, take a proactive stance, providing ongoing monitoring and upkeep of systems to identify and prevent potential issues before they impact business operations.

Common inclusions are network monitoring, helpdesk support, infrastructure monitoring. Add ons can include cybersecurity solutions, data backup and disaster recovery and cloud services.

Managed IT Services provide cost efficiencies, access to skilled IT professionals, improved security measures. This can free up your internal resources so that you can get back to what you do best, without the buden of managing your IT and cyber security.

Yes, Managed IT Services are designed to scale with your business, accommodating growth and evolving technological needs.

You can outsource your entire cyber security function to VITG, or have us review or manage a component of it. We are an outsourced IT Support and Cyber Security provider.

An SLO is an agreement that outlines the quality of service you can expect from your Managed Service Provider (MSP), detailing aspects like response times, service uptime, and key performance indicators.

Yes, MSPs can set up and manage secure remote access, virtual private networks (VPNs), and collaboration tools such as Microsoft Teams to support cyber secure remote work.

Costs vary based on the services included, the size of your organisation, and specific requirements. VITG offers customised pricing plans tailored to individual business needs.

View our services

Cyber Security Services

Cloud Services

Consulting Services

Professional Services

Get started with Managed IT Support

For more information on our Managed
IT Services or to start the conversation
about your IT support needs, get in
touch.

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